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ECway and Serviceaide Partnership: Exclusive Distribution of Luma AI in Brazil

Luma AI, developed by Serviceaide, is a revolutionary solution that leverages artificial intelligence to transform business operations, promoting automation, efficiency, and continuous innovation. Ideal for companies seeking to optimize technical support, customer service, and internal processes, Luma AI combines advanced generative AI technologies with structured automation capabilities.

Key Benefits of Luma AI

  • Intelligent Automation: Automates routine tasks, allowing teams to focus on strategic activities.
  • Advanced Knowledge Management: Provides quick and accurate responses through AI-powered search, streamlining problem resolution.
  • Proactive Recommendations: Anticipates needs and suggests intelligent actions to maximize productivity.
  • Extensive Integration: Compatible with various platforms and channels, including Microsoft Teams, Slack, WhatsApp, ServiceNow, Jira, and Salesforce, ensuring smooth implementation.

Testimonials from Satisfied Clients

"Serviceaide provided us with a flexible and scalable platform that manages all aspects of our IT infrastructure, enabling us to expand services and support across the company."
Academy Bank
"Despite structural growth, we managed to automate processes and utilize our workforce for other activities without increasing costs."
Alpargatas

Luma AI Differentiators Compared to Other AIs

Focus on Business Service Automation

  • Goes beyond being a simple chatbot by acting as a comprehensive service management platform.
  • Reduces costs and increases efficiency by automating processes and responses.
AI-Powered CoPilot for Proactive Recommendations
  • Anticipates needs and suggests actions before problems arise, such as automatic ticket creation and preventive solutions.
Intelligent Knowledge Management
  • Anticipates needs and suggests actions before problems arise, such as automatic ticket creation and preventive solutions.
Native Integration with Various Tools
  • Offers immediate support for enterprise tools and communication channels without requiring complex customizations.
Continuous Learning and Context Adaptation
  • Evolves with usage, adapting to each company's processes and needs.
Focus on Security and Corporate Governance
  • Adheres to strict compliance standards and protects sensitive data, making it ideal for companies prioritizing security.
Why Choose Luma AI?
  • Competitive Advantage: A highly specialized solution to transform business services.
  • Recurring Revenue Generation: Scalable subscription models suitable for companies of all sizes.
  • Reduced Need for Technical Support: Automation optimizes processes, minimizing human intervention.

Luma AI, exclusively distributed by ECway in Brazil, is the ideal choice for resellers looking to offer their clients an innovative solution in automation and artificial intelligence. With a focus on operational efficiency, innovation, and security, Luma AI redefines how companies manage support, customer service, and internal operations.

Our Solutions

PAM & Converged Identity
Backup and Disaster Recovery Solutions​
Cloud Data Protection & Resilience​
AI-Powered Enterprise Assistant​

Contact Us

Ready to elevate your cybersecurity offerings? Get in touch with us today to learn more about how ECWay can support your business goals.

Call Us

+55 (27) 99229-1101

Our Address

Av. Paulista, 1842 Torre Norte 15° andar - Cerqueira César, São Paulo - SP, 01310-945

Send Email

info@ecway.com.br

Send Us Message

Your Trusted Partner in Cybersecurity Distribution across Latin America.

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Services

  • Technical Support for Resellers
  • Consultancy & Training
  • Market Knowledge
  • Logistics & Delivery

Contact Us

  • Av. Paulista, 1842 Torre Norte 15° andar - Cerqueira César, São Paulo - SP, 01310-945
  • info@ecway.com.br